Shipping policy

Thank you for shopping at Kazhisnacks! We are committed to providing you with a seamless and enjoyable shopping experience. This Shipping Policy outlines important information regarding the shipping of products purchased on our Shopify website. Please read this policy carefully before making a purchase.

Shipping Regions

We currently offer shipping services to customers located in Canada and the United States (including all U.S. states and territories). Unfortunately, we do not ship to other international destinations at this time. We apologize for any inconvenience this may cause.

Processing Time

Once your order is placed, we strive to process and ship it as quickly as possible. Please allow 1-3 business days for order processing. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.

Shipping Methods and Delivery

We partner with reputable shipping carriers to ensure reliable and efficient delivery of your orders. The shipping methods available for your location will be displayed during the checkout process. The estimated delivery time will vary depending on your shipping address and the selected shipping method.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping destination. The exact shipping cost will be calculated and displayed during the checkout process before you confirm your purchase.

  • Free Shipping for Canada: We offer free shipping for orders over 99 CAD in Canada.
  • Free Shipping for the United States: We offer free shipping for orders over 159 CAD in the United States.

Keep an eye out for any ongoing free shipping promotions that may apply to your order!

Order Tracking

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please note that it may take some time for the tracking information to be updated by the shipping carrier. If you have any concerns or questions about the tracking of your order, please don't hesitate to contact our customer support team.

Customs and Duties

For orders shipped outside of Canada and the United States, please be aware that customs fees, import duties, and taxes may apply upon arrival in your country. These additional charges, if any, are the responsibility of the customer. We recommend contacting your local customs office for more information regarding customs policies and potential fees.

Order Issues and Lost Packages

While we strive to provide a smooth shipping experience, unforeseen circumstances may occasionally occur. If you encounter any issues with your order, such as a delayed delivery or a lost package, please contact our customer support team as soon as possible. We will do our best to assist you and resolve any problems promptly.

Change of Shipping Address

If you need to update your shipping address after placing an order, please contact us immediately. We will make every effort to accommodate your request; however, please note that changes to the shipping address may cause delays in delivery. If your order has already been shipped, we may not be able to modify the shipping address.

Shipping Policy Changes

We reserve the right to modify or update this Shipping Policy at any time, so please review it periodically. Any changes will be effective immediately upon posting on our website.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with Kazhisnacks is enjoyable and hassle-free.

Last updated: June 1st 2023